2022-08-16
Vacancy summary
Junior Support Manager
GEO1446785
- Education : Bac + 2 DEUG, BTS, DUT
- Experience : Student
- Industry : Sports and Leisure
- Contract : Long term
- Availability : Part Time
Languages
English
Fluent
Vacancy details
At World Chess we're looking for a Junior Support Manager to join our team.
We wish to find a colleague who has a critical mind, writes competently and politely in English, and loves chess.
Job responsibilities:
- Study of FIDE Online Arena platform and Zoho CRM with the help of the team;
- Identifying bugs or common concerns and reporting them to the relevant teams;
- Responding to users’ issues and concerns;
- Dealing with FIDE ID requests;
- Maintaining important stats, including first response time, backlog and others;
- Keeping records and updating documents in Notion and Google sheets;
- Sending out info requests and Sportsmanship Policy resolutions;
- 5-day work week from Monday to Friday (9:00 — 12:00 break 18:00—21:00 (UTC +4). This could be slightly rescheduled according to the candidates time zone and life situation.
About you
- You love playing chess!
- You have 6 months + experience in any customer care related field;
- Any CRM experience or a strong desire and ability to learn it before starting the job;
- Exceptional communication and presentation skills;
- Ability to prioritize, and control timу effectively;
- Strong sense of responsibility.
If you are interested in this vacancy, send your applications and be ready to complete the test task!
Job Types: Part-time, Permanent
Part-time hours: 30 per week
We wish to find a colleague who has a critical mind, writes competently and politely in English, and loves chess.
Job responsibilities:
- Study of FIDE Online Arena platform and Zoho CRM with the help of the team;
- Identifying bugs or common concerns and reporting them to the relevant teams;
- Responding to users’ issues and concerns;
- Dealing with FIDE ID requests;
- Maintaining important stats, including first response time, backlog and others;
- Keeping records and updating documents in Notion and Google sheets;
- Sending out info requests and Sportsmanship Policy resolutions;
- 5-day work week from Monday to Friday (9:00 — 12:00 break 18:00—21:00 (UTC +4). This could be slightly rescheduled according to the candidates time zone and life situation.
About you
- You love playing chess!
- You have 6 months + experience in any customer care related field;
- Any CRM experience or a strong desire and ability to learn it before starting the job;
- Exceptional communication and presentation skills;
- Ability to prioritize, and control timу effectively;
- Strong sense of responsibility.
If you are interested in this vacancy, send your applications and be ready to complete the test task!
Job Types: Part-time, Permanent
Part-time hours: 30 per week